FAQ'sQ – What are your opening hours?
A – Our hours differ for each event but these are stated on the information page for the venue you are attending.
Q – Why aren't you open 24 hours?
A – Our toilets are cleaned after EVERY use and as the number of staff we can bring to an event is limited we need to give them some rest. At most events we are open 18 hours a day.
Q – Where are the toilets situated?
A – Please check the information for the event you are attending as this will tell you where we are located. We try to be positioned as centrally as possible. Please note we are just in one location at each event.
Q- Why aren't your toilets in the arena and the campsites?
A – We use the latest vacuum toilets which don't use chemicals and only require 0.5 litres of fresh water for each flush. The high cost of the vacuum pump makes it financially unviable to have multiple locations at this time.
Q – When do I receive my wristband?
A – Once you have completed your online purchase you will receive an email containing your eticket. Print this off and bring it with you to the event where we will scan and exchange it for your wristband. Alternatively if you are a smart phone user we can scan this from your portable device.
Q – Can I share my wristband?
A – No we're sorry but wristbands are not interchangeable and are secured to your wrist. If wristbands are removed or tampered with they become void and we reserve the right to refuse admission.
Q – Will I have to queue?
A – Yes at most times you will have to queue to use the facilities. Although we limit the number of wristbands we do clean each toilet after every use. The queue does move quickly and we assure you that you are queuing for a clean toilet. At certain times of day the queues are bigger, for example first thing in the morning and after a headline act finishes.
Q – Do you limit the number of wristbands you sell?
A – Yes. There are national guidelines for the ratio of toilets to people for outdoor events and we work well within these.
Q – Do you really have to clean each toilet after every use?
A – We have built our reputation by providing the highest standard of cleanliness. To maintain this and to ensure every customer finds a clean toilet we ask our cleaners to check and re-stock each toilet after every use.
Q – Your site states you're sold out but I really need one as I have a medical condition!
A – Whilst we understand that many people do have genuine reasons for wanting to use our facilities we do sell on a first come first served basis. We are contacted by numerous people with various conditions and it would be unfair for us to determine who is more deserving. It would also be unjust for our customers who have bought on the basis that a limited number would be sold. We thank you for your understanding.
Q – Do you have showers?
A – No, unfortunately we do not have full shower facilities, but for certain events we do have hair wash and style facilities. Please check out our events page for more information for specific events.